Shipping and Returns Policy

DELIVERY & SHIPPING

All Customers
All shipping is via Royal Mail and shipping rates include postage and packing. Order before 2pm for same day shipping (except weekends and bank holidays). Orders placed after 2pm or at weekends will be shipped the next working day. 

Parcels to United Kingdom addresses:      

  • All orders will be posted via Royal Mail 1st class at the following rates:
  • Orders up to £40: £2.00
  • Orders £40 and over: Free

Parcels to Overseas addresses:

Packaging as well as the goods you purchase will be taken into account to calculate the weight of the order.

Overseas: Packages up to 2kg

Based on order value & weight, overseas customers will have an option of selecting one of the following shipping options during checkout:

1. International Standard Small Parcel (up to £20 in value)

2. International Tracked

3. International Tracked and Signed

The price to be paid will be based on the weight of products in the order and will vary by destination.  Full details are below:

 

International Standard Small Parcel – Reliable, cost effective standard delivery

Weight up to and including  Europe  World Zone 1  World Zone 2 
100g £3.55 £4.20 £4.55
250g £4.05 £5.10 £5.55
500g £5.60 £7.80 £8.55
750g £6.95 £10.40 £11.25
1kg £8.35 £13.05 £14.00
1.25kg £9.60 £14.65 £15.80
1.5kg £10.95 £16.35 £17.70
1.75kg £12.30 £18.05 £19.60
2kg £13.45 £19.75 £21.50

 

Royal Mail Tracked & Signed – Fully tracked with signature on delivery and online confirmation

Weight up to and including  Europe  World Zone 1  World Zone 2 
100g £8.20 £8.80 £9.00
250g £8.70 £9.75 £10.05
500g £10.15 £12.45 £12.90
750g £11.10 £14.55 £15.40
1kg £12.50 £17.20 £18.15
1.25kg £13.55 £18.55 £19.65
1.5kg £14.95 £20.15 £21.55
1.75kg £15.45 £21.15 £22.65
2kg £16.65 £22.75 £24.45

 

International Tracked – Fully tracked with online confirmation of delivery. 

Weight up to and including  EU Non EU World Zone 1  World Zone 2 
100g £9.84 £8.20 £8.80 £9.00
250g £10.44 £8.70 £9.75 £10.05
500g £12.18 £10.15 £12.45 £12.90
750g £13.32 £11.10 £14.55 £15.40
1kg £15.00 £12.50 £17.20 £18.15
1.25kg £16.26 £13.55 £18.55 £19.65
1.5kg £17.94 £14.95 £20.15 £21.55
1.75kg £18.54 £15.45 £21.15 £22.65
2kg £19.98 £16.65 £22.75 £24.45

These prices are subject to update by Royal Mail and this policy will be updated accordingly.

 

Overseas: Packages over 2kg

As overseas shipping on large parcels can be expensive, you will receive notification on the site that you will need to contact us prior to order for a quotation so we can find the best price for you based on how much you are buying.  On receipt of your email we will send you a quotation and if you accept it, we will then invoice you for the shipping and goods and then dispatch them as usual.

Countries we ship to

As we are a small company, we have a restricted list of countries that we ship to.  We plan to expand this list over time.  However, if your country isn’t listed but you really can’t live without our products, please get in touch and we will do our best!

Austria
Australia
Belgium
Denmark
Finland
France
Germany
Ireland
Isle of Man
Italy
Luxembourg
Netherlands
New Zealand
Poland
Portugal
Spain
Sweden
United Kingdom

 

MISSING OR DELAYED ORDERS

Parcels to UK addresses should arrive within 1-3 days of being posted. If you are still waiting after 3 days please check with your local post office to see if they are holding a parcel for you.

European parcels should be received between 3-5 days after posting while delivery to the rest of the world is between 5-7 days.

We will obtain proof of posting for each parcel but this doesn’t allow us to track your parcel. Royal Mail will not investigate UK missing packages until 15 working days have passed from the posting date. We are unable to offer refunds or replacements for this period. 

European parcels are not considered as missing by the Royal Mail until 20 working days have passed, and for the rest of the world it is 25 working days. We are unable to offer refunds or replacements for this period. 

Magnolia Tree Crafts cannot be held responsible for missing parcels where the incorrect address has been provided by the customer.

Where an order is returned by Royal Mail undelivered, we will give you the option to have that order resent. There will be an additional charge for redelivery if an order has not been collected from the post office or the wrong address has been provided.

RETURNS & REFUNDS

You can return goods within the first 14 days of receipt. Unless the item is faulty, you will be liable for the cost of the return postage for the item. If more than 14 days have passed since your purchase has been received we are unable to offer you a refund or exchange unless the item is faulty.

To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned unless they are faulty. The following items are non-returnable:

  • Gift cards
  • Downloadable patterns
  • Patterns & Books
  • Needles
  • Crochet hooks
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

Returns Shipping
To complete your return please include your name, address, email address and order number. Please return your product to: Magnolia Tree Crafts, 49 Park Lane, Poynton, Cheshire SK12 1RD.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds
We will contact you once your return is received and inspected to confirm approval or rejection of your refund. Magnolia Tree Crafts will reimburse delivery costs when a returned item is faulty and send a replacement product at no additional cost. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items cannot be refunded.

Exchanges
We replace items only if they are faulty. Please contact lucy@magnoliatreecrafts.com and send your item to: Magnolia Tree Crafts, 49 Park Lane, Poynton, Cheshire SK12 1RD 

IMPORT DUTY

If you order from our site for delivery outside the United Kingdom the parcel may be subject to import duties and taxes which are applied once the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges. If you would like further information please contact your local customs office before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

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